Service Desk Analyst - Desde casa, Colombia - Hubtek LLC Colombia

Hubtek LLC Colombia

Empresa verificada

Desde casa, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our
Talent, Technology, and Training services.

Our modern offices are
pet-friendly and we provide different amenities such as casual attire, and free beverages. Some of our
benefits are health club membership, exercise plan, or home medical services.

As a
Service Desk Analyst Level I, you will be in charge of monitoring the automation of the bots to ensure that the bots run as expected in the agreed schedule.

Some of your responsibilities are but are not limited to

:

Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule.
Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database.
Communicate and inform to customer when an issue is identified during the monitoring and the bot should be stopped to fix it.
Respond to customer service desk tickets to solve requirements made.
Update configuration bots to fix issues (First Level), test them and set them up to production again.
Manage and solve service desk tickets within the service level agreement.
Communicate internally with team groups and provide key information on time.
Escalate to the next level of support with development or providers.

Minimum requirements

:

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Studies

:

A technical, technological, associate or bachelor's degree is
required. Desirable studies related to Systems, Automation, Technology, Software, Computing, or similar fields.
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Experience

:

Desirable basic knowledge in
Automation Anywhere and
SQL server.
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Language

:

Good English skills are required, with B1 or B2 proficiency preferred.

Perks

:

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Schedule

:

The schedule operates on a
weekly rotation, with
five workdays from Monday to Sunday and
two days off. Shifts run from 12:00 a.m. to 10:00 a.m., 5:00 a.m. to 3:00 p.m., 7:00 a.m. to 5:00 p.m., 11:00 a.m. to 9:00 p.m., 12:00 p.m. to 10:00 p.m.

1:00 p.m. to 11:00 p.m., and 8:00 p.m. to 6:00 a.m.
following the American calendar.

:

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Contract

:

Indefinite term contract + Benefits.
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Places

:

Only for Colombia. This position will be
remote.
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Salary

:

$ COP + Night Surcharges + USD bonus for KPI compliance.

Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?

Salary

:

$2,500,000 per month

Application Question(s):

¿Cuál es tu aspiración salarial mensual en $COP?

Language

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