Customer Service Representative - Bogota, Colombia - Vantage Specialty Chemicals

Vantage Specialty Chemicals

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Vantage is a fast-growing, leading global supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of consumer and industrial markets.

Through our chemistries, our customer focus and our vertically integrated farming, manufacturing, and formulation facilities around the world, we are Enabling Tomorrow's Solutions Today.

With more than 1,000 employees, $1+ billion in sales and a footprint in 13 countries around the world, Vantage is driven by an intense focus on our customers, providing a broad portfolio of customized solutions, formulations and ingredients that are tailored to meet their specific needs.

Under the leadership of Steve Doktycz, a 27-year chemical industry and strategic development veteran, its tenured leadership team represents decades of industry experience coupled with entrepreneurial spirit and a passion for natural chemistries.

Vantage is headquartered in the United States (Deerfield, IL, a Chicago suburb).

Since its inception in 2008, Vantage's continued growth has been realized through a combination of focused commercial efforts, significant capital investment into our manufacturing assets, strategic entry into geographic markets and niche acquisitions to develop our leading portfolio of natural-based specialty ingredients.

Vantage is backed by H.I.G., a leading global alternative investment firm with $43 billion of equity capital under management with a focus on the small and midcap segments of the market, with a minority investment by The Jordan Company.

PROPÓSITO DEL CARGO
Ingresar las órdenes de compra que lleguen de clientes y vendedores que soportan. Realizar seguimiento a entregas e inventarios, atención y respuestas a los clientes dentro de los acuerdos de servicio.

Trabajar bajo los lineamientos establecidos para la región y participar activamente en la búsqueda de mejora de procesos en conjunto con la Coordinación.

FUNCIONES

Ingresar las órdenes de compra recibidas en los tiempos definidos dentro del acuerdo de servicio.
Realizar todo el proceso establecido durante el ingreso de la orden: revisión de Inventarios, lead-times, aprobaciones, entre otros.
Soportar al país y vendedores a cargo en todas las solicitudes que tienen con áreas funcionales y procesos post-venta.
Hacer seguimiento a las órdenes colocadas hasta la entrega de las mismas. Comunicar al cliente del estado de las órdenes y las fechas de entrega o novedades.

Formación Académica Básica:
Estudiantes de octavo semestre en adelante, carrera profesional.

Años de Experiência en el Cargo: 3 años de experiência en Customer Service/atendimiento a clientes.