Gestor de Cobranza Bilingüe - Bogotá Distrito Capital - Municipio - Fundación Universitaria Internacional de La Rioja - UNIR

Descripción

Gestor de Cobranza Bilingüe (English) Role

As Fundación Universitaria Internacional de La Rioja - UNIR continues to grow, we seek experienced COLLECTION AGENTS with advanced English skills to manage student portfolios and ensure timely payment of monthly fees.

Main Responsibilities:

1. Provide individualized attention to students via various communication channels.
2. Proactively follow up on assigned payment volumes each month.
3. Develop tailored payment plans to meet students' financial needs.
4. Establish negotiation strategies to optimize collections.
5. Resolve daily issues and incidents in a timely manner.
6. Collaborate with internal and external departments to collect assigned portfolios.

Requirements:

Technologists, university students, or graduates with at least 2 years of experience in call center collections, possessing advanced English skills.

Key skills include numerical analysis, customer focus, active listening, and proficiency in technological platforms and MS Office (Excel).

What We Offer:

• Job stability
• A competitive salary package, including fixed monthly bonuses and biannual commissions
• A Monday-to-Friday schedule, from 9 am to 6:30 pm, in an in-person work environment
• An 80% tuition discount for pursuing qualifications with us
• The opportunity to join a stable, expanding company with international presence
• An excellent work environment that fosters teamwork and camaraderie