Content Services Representative Dayshift Hybrid - Bogota, Colombia - Emapta

Emapta

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

Job Information:

Industry

Employment
Recruiting
StaffingWork Experience
13 yearsLocation
ColombiaFunctional Expertise (Verticals)
Back Office & Business SupportCity
BogotaState/Province
Bogota, D.C.Country
ColombiaZip/Postal Code

We're looking for
Content Services Representative who helps our brokerage clients bring their ProNavigator knowledge management solution to life.

Here's an overview

Employment

Type: Full-time

Schedule: Day shift
Work Arrangement: Hybrid

About our client

You will work with an insurance knowledge management platform that provides one source of truth for insurance professionals to find all the information that lives outside policy admin or agency management systems.

What are the daily tasks?

In this role you will be responsible for obtaining and managing documents and resources from insurance carriers and ensuring they are easily accessible in ProNavigator's all-in-one knowledge management system for our clients.

- Using ProNavigator tools and systems to upload and manage client and insurance carrier resources in alignment with client requirements and ProNavigator standard operating procedures

Managing client content requests including adding clientuploaded documents to client accounts and investigating and resolving issues with content
Working closely with the Content and Customer Service teams to ensure client accounts are wellsupported and to support project initiatives as required from time to time

Our employees are one of the keys to our success, therefore we make sure that our company culture remains diverse and always ready to celebrate unique skill sets.

Empower your career aspirations

Send your CV or resume today.

Requirements:

1 to 2 years of relevant work experience in customer support or data/document management, ideally with exposure to the insurance industry
Previous experience and intermediate capabilities using tools and systems (e.g., customer ticket management software, document management software, Microsoft Office, etc.) to complete daily work accountabilities
Exceptional organization and time management skills with a passion for attention to detail that ensure everything you do is of the highest quality
A drive to take ownership of everything you do from start to finish, demonstrating proactivity in completing deliverables and communicating status updates to management and team members
Solid Englishlanguage comprehension and communication skills with the ability to understand and work with technical Englishlanguage documents and communicate verbally and in writing with internal team members and stakeholders
Problemsolving and analytical skills with the ability to navigate unclear requirements and recommend a proposed path forward

Benefits: