Agente de Servicios de Soporte - Bogota, Colombia - FIRST IN SERVICE COLOMBIA SAS

FIRST IN SERVICE COLOMBIA SAS
FIRST IN SERVICE COLOMBIA SAS
Empresa verificada
Bogota, Colombia

hace 1 semana

Carolina González

Publicado por:

Carolina González

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Descripción

The Opportunity


To provide operational guidance and fulfillment assistance to internal and external clients, meeting company's SLAs efficiently, effectively and with unparalleled service
during a 24/7 rotational shift.



Job Duties and Responsibilities

  • Provide global fulfillment assistance via GDS to clients.
  • Sabre
  • Maintain uptodate logins for airline sites assigned to VICs
  • Assist external clients, VICs, and VIPs with emergency assistance.
  • Provide PTO coverage to VICs that have agreements with F1S for coverage.
  • Produce administrative reports.
  • Support debit memos management; following the internal process and related reports.
  • Completing any special projects requested by management.

Skills, Knowledge, and Experience Required

  • Bilingual (Spanish/English). b2 c
  • Experience working with customer support, maintaining a positive, empathetic, and professional attitude toward customers.
  • Travel Industry experience preferred.


  • Office 36

  • Strong analytical and detailed oriented.
  • Team player with excellent internal customer service, assertive communication, situational leadership skills and strong ethical values.

Tipo de puesto:
Tiempo completo


Sueldo:
$ $ al mes


Experiência:

  • Provide global fulfillment assistance via GDS to clients: 3 años (Obligatorio)
  • GDS,

SABRE ANGENCIAS DE VIAJES:
3 años (Obligatorio)


Idioma:

  • INGLES PROFESIONAL C1 (Obligatorio)
Fecha límite para postularse: 15/05/2024
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