Onsite Support Analyst - Cota, Cundinamarca, Colombia - SLB

SLB

Empresa verificada

Cota, Cundinamarca, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

de la oferta

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Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.

Rol:

Onsite Support Analyst

Qualifications:

Telematics, Electronics, Mechatronics, Telecommunications Engineer is required.

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English level: B2/B2.

Responsibilities:

Provide secondline investigation and diagnosis.
Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
Escalate unresolved incidents and service requests within agreed timescales.
Log incident and service request details per help desk procedures.
Conduct customer satisfaction callbacks and surveys.
Complete GET IT training for On-Site Support Analysts.
Liaise with customers, other IT support groups and thirdparty providers when necessary.
Maintain Global Asset Management database with updates related to the assigned hardware.
Perform hardware and software maintenance and support.
Troubleshoot and resolve PC incidents and VIP requests.
Liaise with thirdparty suppliers for hardware repair.
Assist with SCSI on IT security issues and virus elimination.
Assist local Server Team when server maintenance is required.
Assist in infrastructure setup and renovation project at location including the network devices, Lenel PACs, CCTV, servers, PABX and Lync System.
Work with Distributed Services, Systems, Network Support and Event Management teams.
Supervise suppliers to perform maintenance, IMAC of IT equipment.
Work with Enterprise Services teams to deploy upgrades to customers servers, WAN / LAN and wireless networks.
Ensure process consistency through calls, group meetings and workshops.

Labor Conditions:

Place of Work: Cota, Cundinamarca, Colombia.
Type of Contract: Indefinite Term.
Salary Range: $3,000,000 $4,000,000.
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SLB is an equal opportunity employer.

Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.