Pax Operations Senior Analyst - Bogota, Colombia - DiDi Global

DiDi Global

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Company Overview:
DiDi Global Inc. is the world's leading mobility technology platform.

It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities.

It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.

DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:

From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.

Being part of the Passenger Operations Team will give you the unique opportunity to be responsible for improving and offering a solid experience to our passengers in all SSL (Spanish Speaking Latinamerica) countries, having as a main leverage product features, cross functional projects and our internal communication channels (SMS, Mail, Push, among others).

Role Responsibilities:

Insightful operation: Build insights and understanding of our passenger's experience and their opportunities, taking into account different variables such as pricing, economy and product features;
Data Analytics: data masters with Excel data processing and analyzing. Capable of writing SQL/Python;
Balance attention to detail with swift execution;
Creation of business cases and project viability analysis;
Support the implementation of our key strategies to improve our Value for Money perception;
Give support to the Growth and Marketplace team to improve the quality of our users;
Work very close with several supporting areas like Marketing, Operations, Customer Service, and even other business lines such as Food and Fintech teams.

Role Qualifications:

Educational Background: Data science, engineering, economics or other analyticallyfocused academic background.
Proven to be selfmotivated, selfdirected and eager to take ownership of tasks
Minimum of 2+ years of data analytics, business consulting, investment banking or operations management experience
Advanced knowledge in Excel and Intermediate level of SQL;
Proficiency in English & Spanish;
Experience with databased decisionmaking, exercising good judgment in ambiguous circumstances, and effectively communicating across a diverse team. Previous professional experience in analytical or operational roles will be a plus;
Demonstrated experience using programming languages or tools for data extraction and analysis such Python, Alteryx, Power BI, Tableau, etc.;
Experience in a hightech / Internet industry will be a plus.

EEO Statement:

We create customer value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.

We are datadriven

We are strong believers in making informed decisions, that's why we are datadriven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Winwin Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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