Senior Manager, Human Resources - Bogota, Colombia - IntouchCX

IntouchCX

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

About IntouchCX
IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions.

For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

About the Job

The Senior Manager of Human Resources supervises and ensures the effective execution and administration of Human Resources (HR) activities and contributes to the overall positive effect of the HR team.

This person is a key component to the department, and will bring a strong influence on the organizational development of our company from a leadership, employee engagement, and management perspective.

As Senior Manager of Human Resources, You Will

Coach employees, HR Team members and managers on development needs, career growth, and learning opportunities
Identify and initiate human resource process improvements
Support the communication, reporting and related governance of employment regulations
Conduct competitive market analysis of compensation and benefit programs
Maintain human resource databases, computer software systems, and manual filing systems in conjunction with other HR personnel
Support program execution and implementation associated with peoplerelated change initiatives and HR deliverables
Collaborate with various departments and leaders, locally and across the globe, managing and driving results of our people operations programs
Support and drive the IntouchCX culture within their teams and through all teams and programming
Conduct special projects as assigned
Demonstrated expertise in developing and managing relationships with internal customers
Produce accurate and relevant metrics and reports

Requirements:

As Senior Manager of Human Resources, You Have

Must have 57 years of HR management experience in a fastpaced environment
Bachelor's degree or certification in Human Resources, HR Designation achieved or in process preferred
Experience with progressively increasing roles and responsibilities
Experience in supervising a team (Bonus if you have experience in the BPO / Customer Service Industries)
Exceptional communication skills, both verbally and written, with the ability to communicate a variety of messages simply, and clearly articulated to a variety of audiences
Strong analytical, problem solving and decisionmaking skills.
Must be able to selfmanage daily duties and time in a fastpaced, dynamic, changing environment
Strong business and HR acumen, including strong problemsolving skills, critical thinking, analysis and ability to influence and partner with different levels of the firm to achieve results.
Entrepreneurial spirit, creative outlook and resourceful nature.
Demonstrated ability to operate in a matrixed environment and influence and leverage resources
Exhibit strong leadership and a high degree of crossfunctional cooperation.
Demonstrated expertise in building, developing, and managing relationships with internal and external customers
Capabilities in problem solving complex and diverse issues, including strong experience handling escalated situations and people to effective resolution
Passion for developing people and making others successful
Superior attention to detail and excellent interpersonal skills
Ability to maintain confidentiality, difficulty with sensitive situations is a must

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.