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- Prestar soporte técnico a las tecnologías de acuerdo con los procedimientos preestablecidos, buscando la excelencia en atención al cliente, cumpliendo con las promesas de servicio según el segmento al que pertenezca con autonomía y liderazgo.
- Mantener los equipos en perfectas condiciones de funcionamiento, de acuerdo con las recomendaciones del fabricante, a través de la ejecución de los servicios de mantenimiento preventivo/correctivo en tiempo y forma.
- Mantener la actualización y organización de los documentos y procedimientos técnicos pertinentes mediante la realización de formatos manuales o informáticos en conformidad con las buenas prácticas de documentación.
- Contribuir y liderar la mejora continua de los procesos de servicio técnico.
- Contribuir con el cumplimiento de los indicadores del área, con la preparación y presentación de informes pertinentes.
- Desarrollar y ejecutar los cursos, entrenamientos técnicos, presentaciones y reuniones de acuerdo con su área de atención cuando se requiera.
- Sostener un buen nivel de comunicación con el equipo de trabajo, así como mantener un excelente relacionamiento con el cliente interno y externo.
- Orientar al personal con menor nivel de experiencia en los procedimientos, actividades del área y buenas prácticas.
- Mantener el área de trabajo limpia y organizada siguiendo las directrices del área técnica.
- Cumplir con las normas, procedimientos y políticas corporativas existentes en la empresa.
- Custodiar los equipos, recursos, repuestos y materiales bajo su responsabilidad.
- Cumplir con los cronogramas y las promesas de servicio establecidas.
- Contribuir con un nivel óptimo de satisfacción del cliente.
- Contribuir y liderar el cumplimiento de los objetivos del equipo de trabajo.
- Ejecutar y dar soporte a otras labores y/o proyectos relacionados a las necesidades del área.
Sr Eng, Technical Service - Barranquilla - Baxter Healthcare
Descripción
Descripción del Cargo
Vantive: Una Nueva Empresa Fundada en Nuestra Legado Desde el último año, Baxter ha estado en una jornada para separar nuestra segmento de Cuidados Rénicos en una empresa independiente. Vantive * construirá sobre nuestra legado casi de 70 años en terapias agudas y dialisis domiciliaria e in-centrosa para ofrecer atención de clase mundial a las personas que atendemos. Creemos que Vantive no solo fortalecerá nuestra liderazgo en el espacio de cuidados renicos, sino que también ofrecerá trabajo significativo a aquellos que se unan a nosotros.
Responsabilidades
Remuneración: La remuneración es competitiva y está basada en el mercado.
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