Specialist Account and Sales Operations - Bogota, Colombia - Adidas

Adidas

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Purpose & Overall Relevance for the Organization:

Account and Sales Operations / Claims is a key element within adidas wholesale customer service. This team is responsible for the claim's activities such logistic claims and invoice management tasks. The team delivers all activities in timely manner and with the required quality. The team supports projects, including process standardisation, tools implementation and other ad hoc projects.
Key Responsibilities:
Invoice management activities such us billing transmition, billing error resolution and monitoring billing due list
Claims management activities such us logistic claims and defect / used product
Manage customer relationship, which includes problem resolution and root cause analysis
Manage the relationships within customer service and sales as well as other stakeholders in the business
Identify the improvement opportunities and support their implementation
Support ongoing projects for the implementation of technology solutions
Key Relationships:
Credit Management

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Other Customer Service teams:

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Sales:

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Market Finance

Knowledge, Skills and Abilities**:

Strong customer service orientation
High level of empathy and emotional intelligence
Experience with SAP
Experience in a Shared Service environment or similar
Ability to read, write and communicate in English in a business setting
Ability to pay close attention to detail and high degree of customer orientation
Good Problem solving and analytical skills
Selfmotivated and selfdirected individual
Availability to travel for periods of 3 to 4 weeks
Requisite Education and Experience / Minimum Qualifications:
University degree
12 year's working experience in providing customer support in the field of customer service, sales, or logistics
High level of customer orientation and communication skills

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME.

WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE:
THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE:
Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP:
Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION:
Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY:
Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY:
Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT:
Value all players. Display empathy, be inclusive and show dignity to all.

ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
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