- Assess and intake of incoming projects and campaign requests, consults with Digital teams to convert projects, ensure all assets are available, prioritize work, assign resources, schedule kick-off calls, and apply appropriate SLAs to client requests.
- Manages workflow/schedule of requests from intake to release while keeping all parties informed of status, escalates conflicts and risks, follows up on missing assets, and ensures that the project is closed out properly.
- Enforces adherence of procedures and guidelines for workflow processes and deadlines to ensure standardized approach and delivery.
- In coordination with Digital team leadership, collaborates on and maintains project management guidelines/best practices and process documentation with the goal of continuous improvement to the project management process.
- Helps avoid delays in client feedback by utilizing effective reminder tactics as well as proactively escalating and addressing issues where timelines are in jeopardy or other information is needed in order for the team to proceed as scheduled.
- Maintains strong working relationships (internally and client-facing) to ensure open lines of communication regarding project or campaign priorities, requirements and status.
- Extensive experience with job tracking software or project management systems, with Workfront as the preferred technology.
- Prior traffic or project management experience managing multiple projects at any given time for websites.
- Attention to detail, and the ability to work under tight deadlines, while managing multiple projects simultaneously in a fast-paced environment.
- Self-motivated and proactive, you have a forward-thinking mindset and take initiative.
- Possess strong communication skills and demonstrate your ability to interact effectively across all levels and teams.
- Elevated attention to detail with an ability to juggle and prioritize a large number of deliverables at one time.
- Obtain a flexible approach to change; work effectively in a variety of situations; constantly seek improvements.
- BA or BS in Marketing, Business Administration, or related field.
- Minimum 3 years relevant project management experience in a marketing or agency setting, with solid understanding of integrated campaigns and digital projects a must.
- Fluent in English, both in verbal and written communication.
- Insurance, finance industry or benefits consulting experience.
- Strong technical skills across Microsoft Office Suite and project management software, Workfront preferred.
- Experience crafting and handling detailed work plans based on outlined scope and objectives
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Digital Traffic Manager - Bogota - Gallagher
Descripción
IntroductionWelcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you'll find more than a job; you'll find a culture built on trust, driven by collaboration, and sustained by the belief that we're better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you'll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way.
Overview
About Gallagher GCoE LatAm: Gallagher GCoE LatAm is part of Gallagher's global network of Centers of Excellence, designed to deliver scalable, high-quality, and cost-effective solutions. Guided by enterprise priorities and a commitment to long-term value creation, GCoE LatAm positions itself as a dynamic and future-ready partner for our businesses and our people. What makes us different is The Gallagher Way, our shared commitment to doing business the right way, supporting each other, and creating opportunities to learn and grow. Through strategic service planning and the power of global talent, we drive operational efficiency, innovation, and sustainable growth across the region while fostering a collaborative environment where every colleague is valued, respected, and encouraged to explore new ideas. At GCoE LatAm, you'll find more than a place to work. You'll discover a culture where curiosity is celebrated, career journeys are supported, and the impact of your contributions can be seen around the world.
The Cross Channel Digital Traffic Manager is responsible for ensuring all incoming requests that require Digital collaboration/deliverables move seamlessly through the internal workflows & processes that support Digital and Art teams mainly for the Gallagher company websites. This role is intended to oversee requests that cross over the digital departments, and will be heavily involved in the use and refinement of our Project Management tool, Workfront.
The role manages requests from intake to release, ensuring timely communications, resources are assigned and prioritized appropriately and timelines are communicated and met. They will work closely with the Digital teams and internal stakeholders to balance workloads and meet all project deadlines, perform project tracking and reporting, and ensure all internal processes and industry best practices are followed.
How you'll make an impactBehaviors:
Required:
Nice to Have:
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