Technical Consulting Engineer - Bogota, Colombia - Gracemark

Gracemark

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Job details:

100% remote
Anywhere in LATAM
Independent contract/permanent position(no benefits)

- $20-$25 per hour

40 hours per week

As a Technical Consulting Engineer, your main goals are to ensure Smart Bonding is operational, and increase our customer satisfaction

You would:

Analyze and solve issues of the Smart Bonding integration and all involved technologies (2nd to 3rd level support)
Manage internal support tools and Customer SLAs
Participate in developing and testing new technologies and integrations
Engage with customers and partners
Coordinate the support process between internal and external parties
Write documentation and improve our processes
Innovate Smart Bonding to improve efficiency and automation

Qualification Requirements

You must have:

A Methodical and structured style of working with a strong analytical mind
Robust problem solving skills
Excellent collaborative skills across multicultural teams and emotional intelligence

-
Excellent English - spoken and written:

Application Production support Experience
Similar to Cisco TAC with Python or any other Programming language coding + Testing Experience

Of advantage is any of the following:

SaaS support experience
Experience supporting customers
Ops experience (Unix or Linux)
Scripting experience (Any programming language)
Deep understanding of APIs (Design, Implementation, Usage)
Understanding JSON / XML / YAML
Experience with Mulesoft as an API Integration Platform
Experience in the customization of ITSM Systems such as ServiceNow, Remedy, Jira, etc.
Dev experience (Any programming language)
Experience in leading projects
Knowledge of the OSI-Layers
Knowledge of text encoding
Technical Education i.e. Bachelor or higher in STEM
ITIL Certification
DevNet Certification
Knowledge of Networking (CCNA/CCNP, TCP/IP)
Push vs Pull
Experience with the customization/implementation of ERP or CRM systems