Consultant - Bogota, Colombia - Mastercard

Mastercard

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Consultant

All About the Role

Make an Impact as a Consultant, Specialized Product Delivery (SPD), Advisors Client Services

Advisors Specialized Product Delivery is an execution-oriented client facing team that applies proven, accredited change skills and business analysis experience to partner with clients and help them drive measurable value by:

Delivery of new and complex products/platforms and services to market smoothly and efficiently

Acts as the knowledge expert and draws on business analysis skills to determine the most effect means of delivery

Development of delivery resources that articulate all assets and functions to be coordinated
Strengthening client's internal skills, knowledge and experience in critical areas

As a Consultant, Specialized Product Delivery you will be responsible for the successful delivery and implementation of a comprehensive SaaS platform analytics solution that enables the ingestion & syndication of data to drive value for our clients.

In this role, you will be working together with our Product team on executing a well-designed customer support and analytical services on data ingestion, data validation and insight generation for on-going support to our clients.

You will develop a deep understanding of product features / functionality and how these can be utilized to drive value for our clients

Your Responsibilities

Understand assigned delivery projects to ensure contractual objectives and delivery ontime goals are met
Supports the product delivery process by developing delivery artifacts and by completing assigned tasks for the delivery process
Supports the product delivery process by contributing to the development of delivery process maps, data ingestion, data validation and by completing assigned tasks for the delivery process
Contributes to the delivery of solutions that address customer needs that include data ingestion, data validation, data analysis, data reporting, insight generation
Supports Product Delivery teams, internal partners and key stakeholders in a market or region to delivery client solutions
Researches problem requests and responds to inquiries on products and tools for internal stakeholders and customers
Analyzes data from product delivery projects and reports on performance relative to success metrics
Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
Produce presentation materials, analytics and reports for customer or internal communications
Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete delivery and customer support tasks
Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features
Researches and delivers solutions for complex problems and responds to inquiries on troubleshooting queries for customers

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.