Business Operations Analyst 2 - Bogota, Colombia - Juniper Networks

Juniper Networks

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

**Business Operations Analyst / Specialist

Juniper is seeking a well-rounded business systems analyst who can work across a broad set of internal systems to streamline operations of CALA Services Sales area.

This role will focus on supporting proper execution of bid management and services scoping process as well as focusing on data analysis to provide business insights to both sales and delivery areas.

This individual will report to the Director, Service Sales CALA.

Job Experience:

Experience working within a multicultural environment.
Experience in endtoend Process mapping
Working knowledge of Microsoft Word, Excel, Visio, PowerPoint and Power BI
Knowledge of coaching and training employees in a customer service environment Knowledge in project planning and execution

Mandatory Skills required to perform the job:

Excellent attention to detail.
Excellent verbal and written English communication skills
Able to communicate crossfunctionally and at all levels.
Strong work ethic, adaptive to changing priorities and able to meet tight deadlines with minimum supervision.
Strong skills in evaluating and analyzing data/processes
Displays a continuous improvement mindset Flexibility

Primary Responsibilities:

Create process documentation for the CALA Services organization.
Analyze data and feedback from multiple sources to identify trends and report back to Sales and Delivery areas
Coordinate and provide mechanisms/dashboards for opportunity management and forecast accuracy for Service Sales team
Support Professional Services Bid Management process for deals in CALA region
Periodically review existing process documentation for accuracy and relevance in conjunction with key business stakeholders
Collaborate with stakeholders throughout Juniper on the introduction of new processes.
Create and deliver informational updates to the wider Juniper community based on cross departmental processes. Provide process knowledge support for customer facing teams via various omnichannels.

Minimum Qualifications:

B.A. or B.S. in a businessrelated or engineering field
Full proficiency in English and Spanish, Portuguese is a plus At least 1 year of Juniper process, quoting, bid management,

Additional Requirements:

Career path demonstrating a consistent pattern of handling progressively more responsible work and critical and creative thinking
Ability to work effectively with crossfunctional teams to analyze, develop and drive solutions
Strong written and verbal communication skills
Outstanding creative problem solving and project management skills
Being able to think bigger and broader than the role itself
Must exhibit a high degree of business maturity and ability to communicate effectively at senior management levels, be able to guide virtual teams while also being an individual contributor

Other Information: