Customer Service Representative - Bogota, Colombia - Hewlett Packard

Hewlett Packard
Hewlett Packard
Empresa verificada
Bogota, Colombia

hace 1 semana

Carolina González

Publicado por:

Carolina González

beBee Recruiter
Descripción

_ Responsibilities:
_

  • Acts as a first point of contact for regular, ongoing customer accounts and some "toptier" customers, on daily operational matters.
  • Resolves operational issues that may arise from the endtoend sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post
- sales programs).

  • Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
  • Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
  • Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve daytoday activities.

_ Education and Experience Required:
_

  • First level university degree or equivalent experience.
  • Typically 24 years of related experience (e.g., supply chain, customer service, procurement, financial management).

_ Knowledge and Skills:
_

  • Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
  • Intermediate understanding of moderately complex internal operational issues.
  • Developed problemsolving and analytical skills.
  • Broad knowledge of the endtoend process of sales operations.
  • Developing knowledge of local legal compliance issues.
  • Demonstrated teamwork and collaboration skills.
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