Descripción

This is a remote position and we are hiring candidates from the whole country.

If you like a challenging environment where you're working with the best and are encouraged to learn and experiment every day, there's no better place - guaranteed :)

What you will do

• Analyze, troubleshoot, and resolve complex software issues reported by customers, working across both frontend and backend systems;
  
• Engage directly with customers to understand their issues, replicate problems, and implement effective solutions within our React-based frontend and Python backend;
  
• Provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure;
  
• Investigate and resolve database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance;
  
• Collaborate with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed;
  
• Contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback;
  
• Develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team;
  
• Proactively identify areas for product and process improvements to prevent future customer issues;
  
• Participate in the development and refinement of internal tools to better support customer needs.
  

Must haves

• Frontend:
  
• Strong proficiency in JavaScript and React;
  
• Experience with UI development and data visualization tools like Recharts (any similar tool may work);
  
• Backend:
  
• Familiarity with cloud services AWS;
  
• Expertise in Python and experience with Django;
  
• Familiarity with CubeJS for managing and troubleshooting data infrastructure;
  
• Databases:
  
• Proficient in PostgreSQL, including writing and optimizing queries;
  
• Knowledge of Elasticsearch and its application in search and analytics;
  
• Strong problem-solving skills and the ability to work independently to resolve complex issues;
  
• Excellent communication skills, with the ability to explain technical issues to non-technical users;
  
• Experience in a support engineering role with a focus on customer-facing issue resolution;
  
• Upper-intermediate English level.
  

• Professional growth
  

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps

• Competitive compensation
  

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities

• A selection of exciting projects
  

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands

• Flextime
  

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.