Trainer - Bogota, Colombia - Qualfon

Qualfon
Qualfon
Empresa verificada
Bogota, Colombia

hace 1 semana

Carolina González

Publicado por:

Carolina González

beBee Recruiter
Descripción

TRAINER

Posted On:
Jan 17, 2023


Location:
Bogota, Cundinamarca, CO


Company:
Qualfon

  • Job Summary
  • Main Objectives and Duties:

1. Training delivery / facilitation

  • Delivers training program to New Hires rior endorsement to Nesting.
  • Answers all questions in a timely manner.
  • Ensures training rules and regulations are strictly followed.
  • Provides coaching on specific areas of the trainee.

2. Setting of Training Expectations

  • Provides overview of the training flow and encourages total participation and interaction.

3. Participation in Training Design

  • Suggests new ideas to improve training programs and delivery.

4. Training needs assessment

  • Identifies problem or need of the trainees and the training program and seeks solutions to improve
- learning and overall performance.

  • Participates during program evaluation.
  • Monitors agent performance as a collaborative effort with the assigned mentor.

5. Reports

  • Compiles training reports.
  • Keeps training documents (quizzes, exam links and manuals) for internal and external audits

6. Meetings and Conferences

  • Attends calibrations, meetings and conference calls over the phone.

7. Information Dissemination and Escalation

  • Acts as Subject Matter Experts on a specific area of support.
  • Escalates issues to Miami Business owners for resolution
  • Area of expertise (Skills)
  • College Graduate of any course or its equivalent.
  • At least 6 months to 1 year work experience in training and development, preferably in a Call Center setting
  • Other Skills and Experiences (Min)
  • Education
  • Bachelor Degree
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