Supervisor de restaurante - Cartagena de Indias - Four Seasons Hotels and Resorts

Descripción

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other with respect.

Our team members worldwide create exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We believe that providing a world-class employee experience and company culture is key to delivering these outstanding guest experiences.

About the Location

Located on Colombia's Caribbean coast in the historic city of Cartagena, Four Seasons is revitalizing landmark buildings dating back to the 16th century.

Experience the charm of the Getsemaní neighborhood, with 131 accommodations including 27 suites.

Enjoy four restaurants and lounges, two ballrooms, a spa, fitness center, and rooftop pools.

About the Role

Lead one or multiple food and beverage service shifts for our guests and clients in a setting aligned with the establishment's concept.

Guide them through the concept and products, always aiming to meet or exceed expectations, creating epic experiences and a positive work environment.

Responsibilities

1. Manage service operations: food passes, communication, delivery times, special requests, arrivals, and departures.
2. Recognize and anticipate the needs of guests, clients, and team members to resolve issues proactively.
3. Have comprehensive knowledge of menus, ingredients, preparation methods, allergens, and timing.
4. Train team members accordingly.
5. Organize, assist, and implement training sessions conducted by FS.

Requirements

• Student or professional in Hospitality, Tourism, or related fields (desirable).
• Intermediate level of English.
• Minimum of 2 years of supervisory experience in high-quality hotels or restaurants.
• Experience managing resources and staff.
• Knowledge of service protocols and high-end etiquette standards preferred.
• Knowledge of kitchen ranges and passes, ability to control timing, and manage pending dishes and drinks.
• Experience in cocktail preparation for peak demand.
• Advanced knowledge of POS systems and management tools.
• Inventory management skills, including identifying shortages and ensuring product availability.

What We Offer

• Competitive salary.
• Indefinite-term contract.
• Excellent training and development opportunities.
• Free accommodation at other Four Seasons hotels and resorts.
• Free laundry service for uniforms.
• Free meals for employees.