Operations Manager - Bogota, Colombia - UBIQUITY

UBIQUITY
UBIQUITY
Empresa verificada
Bogota, Colombia

hace 1 semana

Carolina González

Publicado por:

Carolina González

beBee Recruiter
Descripción
Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle.

_Head_ because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be.

_Heart_ because we are always gracious with our time, our collaboration, and with one another. And

_Hustle_ because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.


Your Role:

Responsibilities:


  • Responsible for management of the unit and performance of all employee
  • Manage the group and deliver the goals and metrics of each
  • Serve as primary client and UGS contact
  • Other responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projects.

Qualifications:

  • Bachelor's degree, any field
  • Experience as BPO Account/ Operations Manager for at least 1 year
  • Must have at least 2 years BPO experience in Banking Operations
  • Dispute Intake
  • Dispute Investigation
  • Fraud Handling and Analysis
  • Chargebacks
  • Managerial experience of teams greater than 40 FTE
  • Excellent interpersonal and leadership skills.
  • Excellent written and verbal communication skills.
  • Strong planning, change management and organizational skills.
  • Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.
  • High degree of initiative, team building and dedication to effective positive change.
  • Willing to work on any shift schedule
  • Willing to work on Site The Perks.
  • Medical, Dental, Vision Insurance Benefits
  • Paid Time Off
  • Retirement Benefits
  • Learning and Development Opportunities
What We Do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations.

Focused on transforming the Client experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting.

We want you.

We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self

What we do.


Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better.

Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work.

Come as U are, because U Matter at Ubiquity.

We're committed to creating an inclusive employee experience for all.

Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone can contribute their ideas and feels free to be their most authentic self.

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