Renewals Specialist - Bogota, Colombia - Quorum Business Solutions

Quorum Business Solutions

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

Renewals Specialist

Location:
Bogota, Colombia

Model of Work:
Hybrid

Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry.

Throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth.

Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

Overview

Your mission is to maximize customer retention rates, reduce renewal A/R collection times and promote product expansion through proactive outreach.

You will be expected to maintain communications with our existing clients and facilitate the renewal process including updating customer contracts, providing customer accounting contacts and providing support to our accounting group's A/R process/team.

You will be expected to develop and maintain a good understanding of product updates and new offerings and have the ability to articulate those improvements to increase customer awareness.

You should be able to identify cross-sell and up-sell opportunities as well as recognize customers who are at risk. Cross-sell opportunities will be handed off to the appropriate account manager.

Responsibilities

Communications with customers about software usage, capabilities and identify shortfalls including training needs, service projects and other available solutions to help improve client value/retention.
Maintaining relationships with customer employees both from a user and sponsor basis
Keeping information in CRM updated (Salesforce), including account information and renewal opportunities
Monitoring customer usage of our software throughout the customer's annual cycle and working in conjunction with the Customer Success group to help identify renewals at risk of churn.
Responsible for the renewals at a specific set of our customers, mostly our smaller accounts

This work will include:

Communicating with customers about the renewal timing and managing them through our annual renewal cycle.
Obtaining the customer's agreement to the renewal terms, including obtaining signed documentation/contracts as needed.
Managing the accounts receivable process for renewals; including identifying where to send invoices, obtaining PO's if necessary and helping our accounting group with collections as needed.
And other duties as assigned.

Requirements:

Postsecondary education in an administrative, engineering or businessrelated discipline with 13 years' experience or equivalent work experience preferably in the energy or software sectors.
1+ years consulting, software implementation, support, sales, or technical account management
Technical aptitude and ability to learn software programs
Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
Ability to work in a rapidly growing & changing environment
Strong organizational skills with the ability to prioritize
High level of attention to detail, demands quality in all results and excellent followup skills
Ability to take initiative and multitask.
Strong skills in Microsoft Office suite
Excellent oral and written communication skills
Ability to work effectively under pressure in a fastpaced environment
Experience operating in a highvolume, targeted outreach model
Fluent in English, both written and verbal

Preferred Skills

Some familiarity with Quorum solution offerings preferred

Additional Details
**_
Please Submit your CV/Resumé in English_**
About Quorum Software

Diversity Statement:
At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

We want to be the place where a diverse pool of talented people join us, stay with us and do their best work.

With a diverse team of employees, we grow and learn better together.

The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements.

We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique.

We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.