Network Operations Technical Lead Americas - Bogotá, Colombia - Golder Associates Ltd.

Descripción

Job Description - Network Operations Technical Lead Americas Network Operations Technical Lead Americas

-(

)WSPWSP is a global leader in engineering and professional services

.

We pride ourselves on delivering innovative solutions to our clients and

maintaining

a robust IT operation to support our employees worldwide.

WSPs vast

global network

is today

comprised

of over

1,000

offices,

29

data centres,

1,300 data circuits,

and used by over

6

5,000 users.
POSITION SUMMARYTo ensure the efficient operation of

WSPs

internal

Workplace

services in the


AMERICAS
Hub

, we are

seeking

a talented

and

experienced Operations

Specialist.

Th

is role

will

be part of

the

IT Operations team

and

report to

the

IT

Infrastructure Operations

Manager

in the designated Hub

.

The

overall

team

is

d

edicated to support

IT

infrastructure

operations

which includes

network, compute, cloud, and workplace systems and services

.

You will

manage

and

maintain

all aspects of

Active Directory and Messaging

operations

with a primary focus on the

services

within the

designated Hub

.MAIN

RE

S

PONSIBILITIESRelated to

Active Directory and Messaging

services and infrastructure:
Managing, monitoring, and m

aint

enance of

day-to-day

activities to align with expected service levels.
Performing r

outine

and health

maintenance

.Managingupgrades &performance

related activities.
Identify

ing

and correct

ing

faults

with services and infrastructure.
Planning and execution of m

inor

infrastructure

moves, adds, changes

, and disposals

(

I


MAC
D

s)

.Execution of b

usiness continuity test

s

.Oversight and support of all

related service supplier and/or manufacturer

activities

.Proactive i

dentif

ication and

resol

ution of

issues before they affect

service performance.
Identifying

any

improvements

that can improve service levels.
Engaging in the problem management process

.Technical peer review and approvals for all

related

changes

.Support audit and compliance

activities

.Management and maintenance of

related platforms.
Ability to

provide

on-call support and extended working hours when called on and willingness to accept periodic rotation.
ACADEMIC AND EXPERIENCE REQUIREMENTSThe ideal candidate would meet all, or

most of

the below

c

riteria

:
Bachelor's degree in

information technology

, Computer Science, Engineering, or related field

.At least

4-6

years relevant and practical experience

in

a

AD/Messaging

operations role

.Vendor certifications not a requirement, proven practical experience preferred

.Experience working in

large/global enterprise IT

with multiple distributed branch/campus sites

.Experience of working within ITIL aligned Service Management organisation

.Strong understanding of Active Directory architecture, components, and services, including domain controllers, DNS, and Active Directory Sites and Services.
Proficiency

in user and group management within Active Directory, including user account creation, group policy assignment, and security permissions.
Familiarity with Active Directory replication, trusts, and domain migration processes.
Experience with Group Policy management and troubleshooting, ensuring consistent configuration across the network.
Knowledge of Active Directory security concepts, including authentication mechanisms, access controls, and secure administration practices.
Understanding of Active Directory backup and recovery strategies, including system state backups and authoritative restores.
In-depth knowledge and hands-on experience in administering and supporting Exchange and Exchange Online.
Understanding of email routing and mail flow concepts in a Hybrid Exchange environment. Ability to configure and troubleshoot connectors, transport rules, and message tracking.
Proficiency

in PowerShell scripting to automate administrative tasks and streamline Exchange operations.
Must have a good understanding of Email Archive & Journaling, retention policies and legal hold.
Must have a good comprehensionof Email Security and Email ProtectionSPF, DKIM and DMARCSKILLS/ COMPETENCIES/ OTHER REQUIREMENTSExcellent written and spoken English is

required

.Competency in French or Spanish is an asset.
Ability to work

with minimal direction

and

little

supervision

.Strong organization

al and project management

skills

, with excellent documentation abilities.
Excellent analytical and diagnostic problem-solving skills with the ability of

providing

solutions to

identified

problems.
Demonstrated experience in

understanding and

demonstrating

compliance with information security

requirements.
Knowledge and experience in performing information security practices in the management and delivery of infrastructure and

operations.
Primary Location

Primary Location

ColombiaOther Locations

Other Locations

Chile, Brazil, Mexico, Argentina, Trinidad and Tobago, Canada, Peru

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