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  • L2 Technical Support Consultant - Barranquilla - Supportyourapp Inc.

    Supportyourapp Inc.
    Supportyourapp Inc. Barranquilla

    hace 3 semanas

    Default job background
    Descripción

    Are you passionate about technology?
    Join our team of experts as a L2 Technical Support Consultant, and thrive in a multicultural and multilingual environment while enjoying the flexibility of working from home.

    About the Role

    • Answer support calls and document new issues or requests into the feedback log
    • Attend daily meetings with developers to stay informed about app changes
    • Assist in testing and documenting bugs or defects after release
    • Monitor feedback logs for new input each day
    • Attempt to reproduce reported bugs or minor issues
    • Prepare requirements for enhancements after discussions with management
    • Communicate with developers and other departments to identify and troubleshoot technical issues

    Requirements

    • Excellent English communication skills (C1 level for spoken and written)
    • 1 year experience in .NET Core MVC Framework
    • Technical ability to troubleshoot bugs
    • Ability to reproduce reported issues
    • Customer-oriented and responsible attitude
    • Excellent interpersonal skills

    Benefits

    • Flexible schedule
    • Opportunity to work fully remotely
    • Inclusive international environment
    • Compensation in USD
    • Good bonuses for referring friends
    • Paid intensive training and probation
    • Work-life balance
    • Responsive management interested in your growth and long-lasting cooperation

    About Us

    SupportYourApp is a leading Support-as-a-Service company, providing secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries, speaking over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We welcome people with various backgrounds and experiences.


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