Customer Support Specialist - Bogota, Colombia - CloudKitchens

CloudKitchens
CloudKitchens
Empresa verificada
Bogota, Colombia

hace 1 semana

Carolina González

Publicado por:

Carolina González

beBee Recruiter
Descripción

About Us:

We're Cloudkitchens, a fast-moving restaurant technology company that builds solutions to help our partners succeed in delivery. Restaurants large and small trust Cloudkitchens to power their delivery business. Headquartered in Los Angeles, we're a team that wears a million hats - constantly learning, innovating and problem-solving. Join us on our mission to build a better infrastructure for food


About the Role:


Responsibilities:


  • Respond to and resolve support tickets from customers in a timely and professional manner through our ticketing system.
  • Troubleshoot technical issues
  • Collaborate with crossfunctional teams to identify and escalate highpriority issues to ensure timely resolution and customer satisfaction.
  • For more complex issues, proactively engage with customers to identify potential issues and provide timely, effective solutions, leveraging our knowledge base and best practices.
  • Serve as the link of communication between key customers and internal teams as well as work with our Product and Engineering teams to escalate issues about bugs, and feature requests

What you need:


  • 13 years of professional experience in a similar, customerfacing or support role
  • Ability to thrive in chaos: handle highpressure situations, take responsibility for actions, respond well to constructive feedback, and an ability to focus on the task at hand Communication: emotionally intelligent, strive to always be helpful, empathetic with customers
-
Competencies
-
Problem Solving:Can understand our complex product and internal systems, can deep dive / hustle to solve issues:


  • Analytically Inclined:Can interpret data, can prioritize their customers ,can navigate a spreadsheet and shows an inclination and willingness to learn Google Sheets.
-
High Ownership: Do whatever it takes to get the job done, and ensure customer satisfaction. Ability to maintain a positive attitude and composure in a fast-paced environment
Más ofertas de trabajo de CloudKitchens
Ver todas las ofertas de empleo de CloudKitchens