IT Support Specialist - Bogota, Colombia - Coupa Software

Coupa Software

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Through the power of trillions of dollars in business spend, Coupa's mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together.

Our customers, suppliers, and employees
- our Coupanians
- come together to co-create ideas and innovations that impact the power of spend.

Responsibilities:

IT L1 Service Desk Technical Support (US Hours)
Weekend Service Desk Coverage (Rotation)
End user instruction and training
First Contact Respond to user inquiries
Recommend and perform actions to correct problems
Escalate security issues according to company policy
Own, followup and drive problem resolution
Proactively monitor, analyze, and troubleshoot issues
Perform quality assurance when required
Establish and maintain vendor relationships

Requirements:

Total exp 35 years and At least 2 years of handson IT Experience
Bachelor's degree in related or equivalent experience preferred
MAC OSX
Windows desktop OS, Windows10
Google Apps: Gmail, Google Drive
Remote access technologies (VPN, ZOOM)
Backup technologies: Carbonite / Google Drive
Basic Networking (TCP/IP, DNS, routing, subnetting)
Additional experience using the following: Coupa, OKTA, Intune, JAMF, Jira/ Confluence Administrator, AWS
Works well under pressure
Experience working in a rapidly changing environment
Energetic selfstarter who shows personal initiative
Good communication and support skills is important as well as being resourceful in troubleshooting and problem solving

LI-Hybrid #LI-SK1

At Coupa, we're building a great company that is laser-focused on three core values:

ensuring customer success with an obsessive and unwavering commitment to making customers successful,

focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and

striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses.

We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here.

All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.