Tqm Support Associate - Colombia - SAP

SAP

Empresa verificada

Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

We help the world run better

ROLE DESCRIPTION:

CoEs provide high-quality support services in the framework of Premium Engagements and Enterprise Support for our customers.

With our new ONE Service initiative CoEs will focus on the following key customer-centric principles:
Focus on customer success

Simplify the customer experience

Scale a global integrated delivery model for all services

EXPECTATIONS AND TASKS:

Delivery ONE Service projects workstreams like Project Management, Integration and Development, Test Management or User Training
Cooperates with the Focus TQM to answers difficult functional or technical questions and executes concrete tasks
Takes the full responsibility for the quality of the delivered tasks and is accountable for the success
Delivery Onsite & Remote Services for MaxAttention, Active Embedded and Mission Critical
Support (Escalations & Task forces, MCS Back office) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services and System Landscape Optimization (SLO)
Delivers Guided Implementation
Delivers root cause analysis of complex situations
Learns to deliver onsite services as functional expert for broad area of topics
Leads delivery teams and takes customer project responsibilities
Handles critical customers
Actively provide customer feedback to development based on delivery
Drive the development of necessary supportability features and support offerings
Assess the impact of business changes and product innovations
Manages internal service development projects
Delivers highend services without tool support
Develops comprehensive service offerings and drives industrialization
Develop the expertise in their team and take ownership for all customer deliveries
Analysis if functional gaps in ICC
Execute customer developments in context of ICC
Establish OCCs and necessary IT processes at customers
Learns to implement specific best practice operations scenarios
Develop trainings, specifications and documentation
Covers at least one of the workstreams of projects.
Service Development:
Initiate and leads new initiatives and activities for preventive services
Develops concepts for service / business process / product development / best practices
Gives feedback to development to enhance/adapt existing services, business process, products and functions
Builds up expert knowledge and develops support services for new products/components and rampup solutions
Adapts standard service products to customers' individual needs
Is driver in projects and key project member
Additional Tasks
Participate in internal projects driven by internal requirements
Learns and then train and coach other CoE Engineers
Organizes delivery and development activities for group of people
Can communicate with senior management
Negotiation Skills

WORK EXPERIENCE:

Students in their final year of university or already graduated, with no more than 2 years of working experience in the area (as a plus)

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

Must be a recent University graduate or maximum of 2 years from Graduation
Open to various educational backgrounds; Technical careers preferred
Executes different type of delivery activities
Fulfills expert role in external or internal project teams
Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the AGS Mission Control Center is a plus.
Project Management skills
Team lead skills
English: Fluent

We build breakthroughs together

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.