Logistics Technical Support Specialist - Bogota, Colombia - HUBTEK

HUBTEK

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

Description:

Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our
Talent, Technology, and Training services.

We have been impacting the world
since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

In our
modern offices, we provide different amenities such as casual attire and free beverages. Additionally, our
benefits include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.

As a
Technical Support Specialist, you will be providing technical support to customers, answering basic to complex questions on functions related to our software products.

Some of your responsibilities are but are not limited to:

Make sure all of the customer's questions and concerns are answered in a highly positive, professional, and customer-centric manner
Offer solutions to technical problems, either by providing stepbystep guidance, remote support, or escalating complex issues if necessary.
Develop and maintain a deep understanding of the products and services the company provides to effectively assist customers.
Identify and escalate critical or unresolved issues to appropriate teams or higherlevel technical experts.
Ensure that customer inquiries are handled promptly, professionally, and with highquality solutions.

Requirements:

What would help you succeed:

Believe and love what you do.
Superior technical and communication skills.
Highly techsavvy.
Analytical.
Detailoriented.
Great problem solver.
Customerfocused.

Minimum requirements:

-
Studies: Studies: A high school degree is
required. Desirable studies (but not required) in Systems, Computers, Electronics, Software or any other tech-related degree.
-
Knowledge: Fundamental knowledge of servers/computer hardware and software, passion for digging into problems and finding the root cause of issues, and knowing how to manage and exceed a customer's expectations.
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Language: Very good English skills. B2+ or higher is preferred.

Perks:

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Schedule:Monday to Friday from 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., following the American US Calendar.
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Contract: Indefinite term contract + Benefits.
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Location: Only for Colombia, this position will be 100% Remote.

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Salary: 4'415,000 COP.

**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?