Bilingual English/spanish Operator - Bogota, Colombia - Nora Aguirre LLC

Nora Aguirre LLC

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

Job Title:
Bilingual English and Spanish Phone Operator - Real Estate

$3.30USD/HR

We are currently seeking a talented and customer-focused Bilingual English and Spanish Phone Operator to join our top real estate company in Las Vegas, Nevada.

As the first point of contact for our clients, you will play a vital role in delivering exceptional customer service and ensuring smooth communication between our company and our diverse client base.

Responsibilities:

Phone Operations:

Answer and manage incoming calls promptly and professionally in both English and Spanish.
Provide accurate information and address inquiries regarding our real estate services, property listings, and general company information.
Direct calls to the appropriate departments or individuals, ensuring efficient and timely communication.

Customer Service:

Engage with clients and prospects in a friendly, positive, and professional manner, building rapport and trust.
Listen attentively to clients' needs, questions, and concerns, and provide appropriate assistance or direct them to the relevant team members.
Ensure a high level of customer satisfaction by delivering exceptional service and promptly resolving any issues or complaints.

Multilingual Support:

Communicate effectively in both English and Spanish, both verbally and in writing, to serve our diverse client base.
Assist Spanishspeaking clients with completing necessary forms or documents.

Administrative Support:

Maintain accurate and uptodate client records in the company's database or CRM system.
Perform general administrative tasks, such as scheduling appointments, managing calendars, and organizing files.

Requirements:

Bilingual Proficiency:

Fluent in both English and Spanish (spoken and written) to effectively communicate with a diverse clientele.
Able to accurately translate real estaterelated documents and correspondence.

Customer Service Skills:

Excellent interpersonal skills with a friendly and professional phone demeanor.
Strong active listening skills and the ability to empathize with clients' needs.
Proven experience in delivering exceptional customer service and resolving customer concerns effectively.

Organizational Abilities:

Strong attention to detail and the ability to multitask efficiently in a fastpaced environment.
Excellent time management skills to prioritize tasks and meet deadlines.
Proficiency in using computer systems, including CRM software and Google Business Suite.

Real Estate Knowledge (preferred):