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    Relationship Manager- Colombia - Medellín, Colombia - KLYM

    KLYM
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    De jornada completa
    Descripción
    del empleo

    Como Relationship Manager, serás responsable de administrar nuestros programas en Colombia mediante la construcción de relaciones sólidas con nuestros clientes, cumpliendo con sus requisitos y garantizando el cumplimiento de tus KPIs para que KLYM alcance sus objetivos. La capacidad de gestionar las áreas internas es fundamental para lograr que las necesidades y expectativas de un cliente se cumplan. Este rol es clave para impulsar y entregar la ambiciosa visión de KLYM.

    Requisitos

    Lograr los objetivos concretos de vinculación de anclas nuevos y mantenimiento de actuales, con el fin de lograr la colocación de productos financieros ofrecidos por la compañía.

    Apoyar al cliente desde la implementación, asegurando un proceso de integración de sistemas fluido y rápido, hasta las operaciones del día a día.

    Ser el punto focal para los programas basados en Colombia atendiendo y abordando sus necesidades.

    Planificar y ejecutar estrategias basadas en análisis de datos para impulsar el volumen y el crecimiento de los ingresos, siempre alineados con las necesidades del cliente.

    Realizar capacitaciones de la plataforma a los equipos del ancla y sus proveedores.

    Colaborar con el Departamento de Marketing con el fin de aumentar la penetración de proveedores por programa.

    Programar reuniones periódicas con los clientes para presentar los resultados, asegurarse de que estén satisfechos y optimizar el programa.

    Presentar las anclas al departamento de riesgos con el fin de lograr cupos para los mismos.

    Gestionar la cartera y venta cruzada de anclas y clientes asignadas (grandes cuentas, clientes estratégicos).

    Información adicional

    En KLYM estamos comprometidos con construir equipos diversos y bajo condiciones de igualdad, independientemente del género, etnia, religión, orientación sexual o formación.



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