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    Barranquilla - Customer Service Agent - Foundever

    Foundever
    Foundever Barranquilla, Colombia

    hace 2 semanas

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    De jornada completa
    Descripción

    Barranquilla - Customer Service Agent

    Req ID#:

    On Site, Barranquilla, CO

    Job Description:

    About Us

    FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

    Our Core Values are:

  • Creativity: Make it simple, lead the change.
  • Commitment: Aim for better, impact for the good.
  • Connection: Share experiences, grow together.

    • Job Summary

    We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.

    Main Requirements

  • At least 18 years old
  • High School Diploma
  • Experience in customer service or call center is desirable
  • Colombian Citizenship or work permit
  • Full time availability
  • Intermediate to Advance English Skills
  • Strong Computer Skills

    • Skill Required

    Communication Skills:

  • Excellent written & verbal communication skills (English)
  • Ability to communicate effectively & clearly.
  • Ability to read disclosures and financial terminology
  • Communicates effectively in a positive and diplomatic manner.

    • Customer Service Skills:

  • Excellent Customer Service Skills (no CS is required).
  • Ability to empathize with the customer.
  • Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs.

    • Problem-Solving Skills:

  • Ability to analyze issues and find appropriate solutions for customers' inquiries.
  • Ability to approach problems logically with diplomacy and professionalism.
  • Ability to quickly resolve problems with accuracy.
  • Ability to be proactive and self-sufficient
  • Ability to probe effectively by asking open-ended questions

    • Technical Skills:

  • Basic PC knowledge.
  • Ability to multitask.
  • Skilled in accurate data entry.

    • Primary Job Responsibilities

  • Answer Incoming Calls to customer service Lines.
  • Provide a high level of professional and competent service assistance.
  • Successfully complete and approve training and quality requirements.

    • Job Segment: Data Entry, Call Center, Customer Service, Administrative

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