Chat Agent - Colombia - Solvo Global SAS

Solvo Global SAS

Empresa verificada

Colombia

hace 3 semanas

Publicado por:

Carolina González

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Descripción

ÚNETE A NUESTRO EQUIPO COMO AGENTE DE CHAT

Remuneration:
$ base salary $ $ Extra-legal housing allowance)

Job description:
As a Customer Service Representative, you will play a vital role in delivering an exceptional customer experience.

Driven by our Passion for People, you will provide client support via chat, assisting with client inquiries, troubleshooting, and general support.

Your strong communication skills, positive attitude, and commitment to client satisfaction will contribute to building lasting relationships with customers

Responsibilities:

Respond to client requests/inquiries via chat, addressing various topics including product purchases, service & quality inquiries, order status, and general client support issues.
Demonstrate a high standard for quality service, ensuring all client interactions meet or exceed customer satisfaction expectations.
Continuously update your knowledge of products, procedures, and industry trends to provide accurate and current information to clients.
Collaborate with the quality and training team to meet performance expectations and improve personal skills.
Maintain open communication lines with Team Leads, Quality Advocates, Trainers, and Managers to seek support and foster personal development.
Uphold professionalism and courteousness in all client contacts, maintaining reputation for excellence.
Utilize existing chat communication templates for client interactions, ensuring consistency and efficiency in responses.
Accurately document client interactions in the proprietary call center database (CSC), maintaining thorough and complete records.
Adhere to schedules and deadlines, demonstrating punctuality and commitment to work.
Meet key performance indicators (KPIs) as set by management and aim to exceed them, striving for continuous improvement.
Adhere to vacation blackout period during holidays and promotional periods.
Be flexible with working hours, including weekends and evening shifts as required in a dynamic shift environment.