Ana Maria Arguello

As a Reservation Center Manager for a leading hotel chain, I successfully met and exceeded monthly sales targets while ensuring exceptional customer service for both corporate and leisure clients. I led a team focused on delivering efficient, accurate, and personalized booking experiences, optimizing occupancy rates and client satisfaction. My management approach balanced strong analytical skills with a people-first mindset, driving consistent revenue growth and brand loyalty.

Key achievements:

• Achieved and surpassed monthly sales goals by implementing tailored upselling strategies.
• Streamlined communication between the reservations department and hotel operations, improving response times and guest satisfaction.
• Provided high-quality service and customized solutions to corporate and leisure customers.
• Trained and motivated staff to consistently meet performance and service excellence standards.
  
   

Professional Summary:
Dynamic and results-oriented professional with a Technologist degree in International Business Administration and a Technical Diploma in Marketing and Hotel Management. Skilled in customer relations, sales coordination, and service excellence within the hospitality and business sectors. Proven ability to manage client portfolios, support operational efficiency, and contribute to organizational growth through effective communication, attention to detail, and a strong commitment to customer satisfaction.
Seeking to leverage my background in international business and hospitality marketing in a position that values teamwork, service quality, and professional growth.

Core Skills:

• Customer Service & Client Relationship Management
• Sales Coordination & Revenue Growth
• Marketing Strategy & Brand Positioning
• Reservations & Hospitality Operations
• International Business & Cross-Cultural Communication
• Problem Solving & Process Improvement