Fredy Ruiz

Engineer, bilingual, EMBA graduate, with 10 years of experience in PMO leadership roles, developing portfolio and programs for the implementation and operation of tech solutions, processes and services. Focus on internal and external customer satisfaction and experience aligned to the objectives and strategy of the business. I have management skills for regional, interdisciplinary, multicultural, and high-performance teams extended in Latin America, the Caribbean and the USA. Total experience of 20 years in the IT sector, applications, infrastructure, security, and telecommunications including technical experience.

C&W BUSINESS (Liberty Latam)
October 2011 – February 2023, Bogotá.
Senior Manager, Service Integration and Delivery - Project Management Office (PMO)
April 2016 – February 2023
Leader of the PMO office, portfolio, programs and projects for the implementation, operation and regional processes for Latam (Colombia, El Salvador, Guatemala, Honduras, Costa Rica, Dominican Republic, Chile) of technological services for B2B clients. I developed and supported the team of program managers, project managers and back-office under hybrid methodologies, waterfall (water fall PMI) and agile (Scrum, PMI-ACP). I reported directly at Director, VP and SVP levels. I made strong and developed customer satisfaction, increased revenue, and generated reduction of end-to-end delivery times. I supported the team in its growth through coaching, mentoring, and training. I accelerated and updated the processes of continuous improvement and execution of good practices of the industry. Collaboration with commercial teams, pre-sales, product and support for the release and deployment of products and customer value propositions.
Achievements:
▪ Average YTY growth in the number of services delivered of more than 30%.
▪ Increase in billing and associated revenue YTY of 20%. US$ 8 million last year.
▪ Inclusion and implementation of new Cloud solutions for applications, databases, SAP, public (Azure-AWS) and private IAAS, replication and data backup, Cybersecurity services, SD-WAN, Voice.
 

C&W BUSINESS (Liberty Latam)

Manager, Service Integration and Delivery
January 2013 - March 2016
I formed and developed the project management office (PMO) for the new product portfolio of Cloud and managed services, integrating IAAS platforms (Vmware, OVM, Power) DRAAS, security, networks in Latam (Colombia, Panama, El Salvador, Guatemala, Honduras, Costa Rica), Hispanic Caribbean (Dominican Republic and Puerto Rico) and English speakers countries (Jamaica, Trinidad and Tobago, Barbados).
Achievements:
▪ Structuring from scratch of teams and processes of Service Implementation and Project Management Office.
▪ Increase average YTY services amount more than 310%.
▪ Increase average YTY revenue for about 50%. US$ 5 million last year.
 

C&W BUSINESS (Liberty Latam)

Coordinator, Contracts with Third Parties
October 2011 – December 2012
I leaded and coordinated the relationship, contracts, compliance with SLAs, KPIs, with third parties and white label suppliers during the support and implementation phases of the new managed and datacenter services. I defined processes, policies, organizational structure for the new outsourced portfolio in Colombia, Central America, and English speaker’s countries.
Achievements:
▪ Increase managed services billing from 1% to 10%.
▪ Place the company as a new player in the market of value-added services, managed solutions, and Cloud.

IBM COLOMBIA
Information and Technology (IT) Specialist
July 2007 – September 2011, Bogotá.
Implementation and delivery of solutions such as networking (Cisco, Juniper, Nortel), voice-ip (Cisco, Avaya), security (Cisco, Juniper, CheckPoint) and IT datacenter (IBM, Nortel, Cisco, Juniper) for production environments, DR disaster recovery, remote monitoring and outsourcing services. Assurance and technical consulting to develop proposals and commercial offers to new clients, risk analysis and definition of designs.
Achievement:
▪ Implementation of contingency services for large companies such as Nutresa, Colombina, Banco de Colombia, Grupo Aval, Seguros del Estado, Alfa.

TELEFONICA MOVISTAR
Network Administrator for Customer BBVA Bank
September 2004 – July 2007, Bogotá.
Definition of policies, configurations of LAN and WAN network for the BBVA Bank at national Colombia and international levels, connectivity with headquarters Mexico and Spain. Administration, support and maintenance of internal Core, Money Desk, and third parties like Banco de la Republica, Ecopetrol, ACH, Stock Exchange, Reuters, Bloomberg.

EQUANT-ORANGE BUSINESS
Networking Support Engineer
May–September 2004, Bogotá.
Support and implement MPLS connectivity, Frame-Relay, Cisco routers and Nortel-Networks devices.

Executive MBA, La Rioja University, Spain. 2022. 

Specialization in Project Management, El Rosario University, Bogotá. 2008. 

Electronic Engineer, Santo Tomás University, Bogotá. 2002.

Scrum Developer Certified, Global Knowledge, Bogotá. 2017. 

NLP Coaching and Emotional Intelligence, Sergio Arboleda University, Bogotá. 2017. 

PMI Leadership, Communication & Risk Management for Information Technology, Global Knowledge, Bogotá. 2015.

Project Management under PMI Methodology, El Rosario University, Bogotá. 2013.