Helver Gutiérrez

Tecnólogo en negocios internacionales con amplia experiencia de 4 años como especialista en servicio al cliente para compañías de seguros médicos y de logística en USA.

Comprometido, responsable generador de ideas y enfocado al logro a nivel empresarial.

LEAN STAFFING SOLUTIONS SAS (Flexport Inc.)
Detention Logistic Coordinator
Bogotá
June 01 2022 - Present
 Reviewing Demurrage/Detention invoices to send to Customers if requested
 Daily cleaning/clearing in System to ensure accounts are up to date.
Register disputes into dispute system.
 Follow up with Dem/Det Manager on the registered disputes.
 Monitor POP changes when payment received at USA
Collect import demurrage/detention receivable’s accounts.

OPTUM GLOBAL SERVICES SAS (United Health Care)
Senior customerservice rep
Bogotá
December 2020 - Present
 Provide all insurance policies information about billing, claims medication concerns and
precertification status about surgeries and medical procedures for Medicare customers in USA.
 Provided documentation on start-up, shut down and first level troubleshooting of processes to
help desk staff.
EXL SERVICES COLOMBIA (Aetna Health Insurance)
Bilingual customerservice rep
Bogotá
November 2017 – December 2020
 Provide all insurance policies information about billing, claims concerns and
precertification status about surgeries and medical procedures for customers in USA.
 Setter medical appointments for members.
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Tecnólogo en negocios internacionales SENA