Ivan Yesid Pinto Arguello

I’m a professional with academic background in International Trade and Relations. Experienced in technical support, logistics analysis and coordination and currently as a Staffing Analyst. Recognized for data-driven decision-making, collaborative problem-solving, and strategic thinking. Adept at optimizing operations and driving results in dynamic, fast-paced environments.

LATAM Staffing Analyst BairesDev 12/2023 - Present, Remote. 

Tasks included data analysis, cleaning, classification, and visualization to optimize workforce distribution. I work closely with hiring managers, PMs, and project teams to provide precise and relevant information that supports strategic decision-making. I create weekly reports using SAP and ERP, where I present weekly findings with Power BI dashboards and propose new hiring strategies based on that analysis. This experience has enabled me to deliver valuable insights that drive successful projects and enhance team placing efficiency. 

NAFTA Logistics Analyst RXO 10/2021 - 12/2023, Bogotá, CO 

I had under my responsability inbound and outbound operations across Mexico, the United States, and Canada. Responsibilities included logistics coordination, data analysis such as clients and carriers database, and stakeholder interaction for efficient supply chain operations. I created reports every two weeks using the ERP system to analyze the load's information and prepared clear visualizations using Excel and Power BI for customer and sales teams during team meetings. Achievements included streamlining logistics, improving delivery times, and receiving recognition for effective collaboration and problem-solving and mantining over 80% CSAT. 

US Transportation Technical Support Specialist Lyft 11/2018 - 12/2019, Bogotá, CO 

I provided technical assistance to transportation users resolving app functionality, account management, and payment issues. Managed client interactions through Zendesk for streamlined ticketing and utilized Jira for collaboration with crossfunctional teams. Achieved high customer satisfaction by always reaching targets through effective communication and problem-solving

Internationalist Pontificia Universidad Javeriana 01/2017 - 11/2023, Bogotá, CO 

Technician in Accounting Servicio Nacional de Aprendizaje 01/2015 - 11/2016, Santander, CO 

Academic Bachelor Institución Educativa Pitiguao 01/2011 - 11/2016, Santander, CO