Jessica Fleming-Montoya

Mi experiencia incluye trabajar como exdirector de marketing para una agencia de marketing digital de nueva creación en Washington DC. A partir de ahí, descubrí que mi verdadera pasión era escribir contenido. Ahora he estado trabajando como contratista independiente en la redacción de contenido durante los últimos tres años y he creado contenido para sitios en varias industrias diferentes.

The HOTH, 2020 - present

Customer Support Specialist

● Managed the Web Copy and Blogger support triages to ensure customer satisfaction with both products
● Handled incoming client requests via LiveChat and email, and connected cases to client accounts in Salesforce
● Collaborated with the team on product improvement and customer outreach via Asana and Slack
● Assisted with production tasks such as putting orders back into customer review or setting up redos for clients

Multiple Companies, 2020 - present

Freelance Web Copy and Blog Content Writer

● Created blog post topics designed to drive traffic to websites and enhance SEO
● Wrote creative web copy, product descriptions, and infographic copy on a variety of subjects
using SEO best practices
● Created dynamic and engaging web copy for clients
● Edited and QC’d blog posts and content from writers to ensure it drove traffic and was designed to boost SEO

Direction Inc, 2019 - 2020

Marketing Director

● Oversaw teams of employees and managed all projects and client communication related to SEO and Web Design
● Assisted in company decision-making, such as hiring decisions, budget planning, and company purchases
● Scheduled, organized, and ran client meetings to go over campaign progress as well as to onboard new clients
● Made sales pitches and put together contracts and proposals for future clients and prospects

Universidad Autónoma de Occidente (exp. grad. December 2023)

Master of Arts in Cultural Studies

Cumulative GPA: 4.00

Indiana University of Pennsylvania (grad. May 2018)

Bachelor of Science Degree in Human Resource Management and General Management Cumulative GPA: 3.60