Jhon jairo Gomez Davila

Bilingual Agent.

West Med Group NY and CT, Medellin, CO |2022-2023. 

• Handle 70+ patient interactions per day.
• Answered customer complaints with quick solutions, ensuring customer satisfaction.

International showroom staff.

Plaza mayor, Medellin, CO. | 2013 – 2019 / 2021 - 2022. 

• Handle 300+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction.
• Trained 15 new employees in customer service, conflict resolution, and data entry practices and sometimes I was in charge of 5 or 6 mates, it depended the pavilion we were assigned.

Free trade zone Assistant.

Plaza mayor, Medellin, CO. | 2019 - 2020.

• Trained new mates in customer service, as well as opening and closing duties.
• Answered customer complaints with quick solutions, ensuring customer satisfaction.
• Handle 100+ customer interactions per day, dealing with sensible information about their business (as costs of the products, country origin), all of this, with friendly and polite service.
• Collect source data such as customer names, addresses, phone numbers, arrivals, departure, visa and products information for over 500 customers and enter data into customer service Registry.

IT teacher.

SENA, Salesiano Pedro Justo Berrio and CDB, Medellin, CO. | 1997-2011.

• Stimulate the learning of apprentices by adopting the most appropriate methods and the best practical resources for comprehensive training.

Meet and enforce safety standards.

• Coordinate the program (the learning paths and the teacher’s program).
• Teaching areas: Industrial electricity and electronics, controls and automation, technical English, translations techniques and data networks.
• Designed the program to Industrial electricity technology in 2009.
• Coordinate the necessary supplies to carry out the academic practices.

IBM Skillbuild. | 2022.

Problem Solving and Process control.

Communication and personality Dynamics.

LinkedIn. | 2022.

Become a customer service Manager 8.5 h.

Become a customer service support specialist 7 h.

Develop your customer service skills 4.8 h.

Managing Team Conflicts (with CPE).

Business English 2 h.

Phone-Based Customer Service 1 h.

Scrum and Agile methodologies 15 h.

Software Engineering 543 h.

Oxford Home Study Centre| 2021.

Custom Service Diploma, 450 hours.

MS office Certification (short course).

SENA |2021.

Planning of quality management systems ISO 9001 40 hours.

AVC audio visual Centre | 1990.

English certification 480 hours.

                    SKILLs.

Problem solving hability.

Creative.

Curiosity.

Willing to service.

Interpersonal Skills. 

Customer Service Adaptability.

Computers and Networks.

Programming.

Python, QT5.

SQL, MySQL and DB