Jorge Vizcaino

Resourceful and results-driven Logistics Coordinator and Customer Service Representative with over 4 years of experience in logistics operations, dispatch support, and 7 year of experience customer service, Skilled in problem-solving, time management, I have a storm ability to multitask and navigate through different systems, software and tools. Demonstrates high adaptability to remote work, a proactive mindset, and strong communication abilities in both English and Spanish.

The opportunity leverage my combined experience in both the operational logistics and customer service roles provides you company with efficiency and a high quality of service in both English and Spanish languages.

Customer service representative - Atlantic International BPO - Sanitas Medical Center (2018 - 2020)

Answering incoming calls, addressing inquiries, providing benefits and services information, managing accounts, Processing transactions, chats assistance, Documenting interactions, Escalating issues, creating/rescheduling/canceling appointments, Registration and Updating of member’s data base, real-time problem-solving, multi-task, insurance validation.

Customer Service Trainer - Atlantic Internation BPO

Needs assessment, curriculum development, Material creation, update content, new hire training, coordinating, conducting skills based on training, Product and service training, system and tools training, general administrative roles, Google docs, sheets, Microsoft Word, Excel, PowerPoint & Canva. Run and analyze reports, monitoring, calibration, and floor support.

Logistic Coordinator - Lean Solutions group - GlobalTranz (2021 - 2024)

TRACK AND TRACE

Building and maintaining relationships with carriers, Tracking and tracing freight, identifying potential problems and resolving them before they escalate, Monitor loading and unloading and appointments, Monitor in transit status, follow up with carriers and customers regarding delays, missed appointments and late arrivals, ensuring that any problems such as delays, accidents, repairs, inspections are communicated immediately, Email and Phone Handling. customer service, professionalism, positive attitude, exceptional telephone etiquette, strong sense of urgency, attention to Details, active listening and proven communications skills.

Logistics coordinator - Lean solutions group - PGT Trucking Inc (2024- Present)

OPERATIONS/FLEET MANAGERS ASSISTANT

Carrier support, validate and update critical trip details, keep trailer location records current and accurate, Customers record keeping, Data entry, Track and trace, dispatching, Excel live reports handle, Loads manifesting, Google suites, document management.

• Instituto Bolivariano de sur

High School Diploma

• Universidad Del Atlantico

English as second language

• U Edutin Academy

Supply chain & transportation logistics