Julián Rojas Ubaque

An enthusiastic person with excellent writing skills and time management qualities together with accomplished leadership skills. Seeking employment related to the customer service and management field and the opportunity to develop my skills further. Proficient in team working and project management as well as hardworking, passionate and determined to succeed.

Develop and work in regards product management and provide solutions to customers and operation needs, manage and develop teams, KPI’s, QA and data analysis, keep record of absenteeism and payroll, shrinkage and attrition risks, work along with HR, QA and directly with the client’s expectation

▪ Being the first point of contact between providers and limited English proficiency speakers in order to cover and clarify all the call premises. ▪ Providing advice and support on a variety of interpretation options available. ▪ Manage and develop teams assigned and be able to create reports, manage KPI’s, follow up and perform coaching/feedback sessions, perform MBR, briefings, and meetings.

Estudiante de administracion de empresas