Laura Isaza Molina

As an interpreter, I possess the proficiency to translate spoken communication across various contexts such as technical, political, or other meetings. My role encompasses the attentive listening, comprehensive understanding, and memorization of content, enabling me to effectively convert questions, statements, and speeches from one language to another

EXPERIENCE

● Allus Global BPO, (2016-2017) Customer Service Rep. Argos Tu Esfuerzo
Construye and AT&T: With Argos, I was the only bilingual agent in the account,
I received calls from residents in the USA that had questions on how the
campaign worked, the benefits and helped them make a decision and finished
with a successful purchase.

● iLingo2, (2017-2018) Service Provider Coordinator: Coordinate the translation
and transportation service for patients with different pathologies in the USA,
also translation, open new accounts, Customer Satisfaction Analyst

● YellowCab (DFCC) (2018-2019) Call Taker, Dispatcher: Dispatch taxi service for
residents in Houston, San Antonio, Austin and Galveston, and few months later
I was promoted to Dispatch, where I had to help the service provider, in this
case the drivers, in any different situation that could occur during their work
period

● Cloudtask, (August 2019- March 2020) BDR: Between my functions were:
Qualifying leads from marketing campaigns as sales opportunities, Contacting
potential clients through cold calls and emails and Presenting our company to
potential clients

● Emergia, ( April 2020 - September 2020) Technical Support Agent: remotely
solved technical situations happening to Optimum's customers, such as TV,
phone and Internet failures, also sold diverse TV and internet plans.

● Teleperformance: (September 2020 - september 2021) Technical Support
Agent: remotely solved technical situations happening to AT&T customers, such
as TV, phone and Internet failures, also sold diverse Cell phone, TV and internet
plans

● PRIMO (Logistic Freight Solutions Branch): (October 2021 - present): We ensure
the movement of cargo transport, providing timely and accurate information
for each load, with exceptional customer service in both imports and exports.

EDUCATION

Institución Educativa Alejandro Vélez Barrientos - 2 Years
Palmetto Elementary School - Orlando, Florida - 2 Years
Hollin Meadows Elementary School - Washington DC, Virginia - 1 year
Institución Educativa Alejandro Vélez Barrientos
Bachiller Académico - Envigado, 2008
OTHER:
English certification course, The World School of the English Language
Tecnología en Gestión Turística y Hotelera, JIC (Suspended)