Luis Velez

Operations manager with more than 14 years of extensive experience in customer service, leadership, training and quality assurance. My work profile is oriented to the client as the most important resource a company has, so I have the ability to design solutions that seek client’s satisfaction and meet their expectations by leading, monitoring, and supervising in order to achieve goals that contribute to the growth of the organization.

HGS Colombia, Apr 07 2023 - present | Operations Manager.

Collaborate with different departments to ensure seamless
communication and coordination of operational activities.
POC and link between client and different teams to facilitate
the flow of information and tasks.
Collect and analyze data related to operational
performance.
Identify areas for process improvement and efficiency
enhancement.
Work with teams to develop and implement effective
solutions.
Address operational challenges and issues as they arise.
Address any issues related to quality or efficiency promptly.
Ensure that all processes are well-documented and
accessible to relevant team members.
Implement and monitor performance control measures to
ensure that operational processes meet the required
standards.
Design, organize and implement coaching model according
to client needs.
Generate and monitor individual development plan with
leaders to help them leverage their skills and stenghts in a continuous growing work environment.
Generate incentive strategies to fulfill performance targets.
Ensure that team members are well-equipped to carry out their responsibilities.

ITSA | electromechanical systems technologist.

Jan 2010 - Dec 2014.