Mariana Mora Gaitan

Professional with 7 years of experience in administrative and operational areas, with extensive experience in internal and external customer service. I have knowledge in Word, Excel, Outlook, and handling of electronic security programs. Additionally, I have experience in preparing reports and handling commercial and operational databases, as well as in sales, preventive and corrective technical service assurance, installations, inventory, and billing.

Furthermore, I have practical skills in English at a B1 level, I am enthusiastic about work and a committed person. I adapt easily to changes, work well in a team, and always seek to solve problems efficiently.

• Provide excellent management and solutions for customer needs, ensuring satisfaction and loyalty.
• Manage commercial databases.
• Provide technical support to both internal and external customers, offering effective solutions to issues with company services.
• Assist customers with the use of applications.
• Follow up with new and existing customers to improve their experience and satisfaction with company services. Achievements:
• Increased customer satisfaction and loyalty by providing excellent management and solutions to their needs, resulting in fewer complaints and claims.
• Contributed to improving efficiency in commercial database management, enabling better decision-making and customer knowledge.
• Quick resolution of customer issues using technical support skills improved their experience with company services.
• Providing application support made customers feel more secure and satisfied with the company's services.
• Continuous follow-up with customers improved their experience and satisfaction with the services provided, leading to increased loyalty.
• Ensuring compliance with what the company had sold to customers resulted in correct and efficient installations, contributing to customer satisfaction and the company's good reputation.

Educación
SEPTIEMBRE 2022
Licenciada en Ciencias Sociales / Politécnico
Grancolombiano

FEBRERO 2023
Nivel Inglés B1/ Centro Colombo Americano
ENERO 2023
Diplomado en Programación Neurolingüística en Educación
/Politécnico de Colombia
ABRIL 2015
Técnico en Asistencia Administrativa/ Servicio Nacional de
Aprendizaje Sena
SEPTIEMBRE 2022
Técnicas y diseño en instrumentos de evaluación/Servicio
Nacional de Aprendizaje Sena
EN FORMACIÓN
Especialización en Informática para el aprendizaje en Red/
Fundación Universitaria los Libertadores