santiago gomez

Dynamic and results-oriented professional with a proven ability to
foster a positive and engaging work environment through humor
and collaboration. Demonstrated success in achieving
exceptional customer satisfaction metrics, including consistently
high Net Promoter Scores in the high 70s to low 80s and industry-
leading User Experience and Composite Scores averaging in the
92-95% range. Skilled in managing high case volumes while
delivering outstanding service and solutions. Effective
communicator with strong critical thinking and problem-solving
skills. Committed to driving results, fostering innovation, and
building high-performing teams. Recognized for consistently
exceeding performance expectations over the past years.

Optum - M&R / IFP / DSNP
I developed Coaching for perfromance framework.
I Develop self-learning coaching manuals.
Recognized per top perfromermance 4 times on the first year.

- Uinversidad Internacional de la Rioja

Coursing negocios internacionales 
-Uniempresarial University
• Bussiness management
• 4 Semesters
-Pontificia Universidad Javeriana
• Accounting
• 4 Semesters
 -Holmes institute / Melbourne, AU
Introduction to project management
 

OPTUM ACADEMY

New manager program
Coaching for results
 

linked-in learning 

Introduction to business analysis
Excel essentials