Sonia Patricia Moya Restrepo

A result-driven Business Analyst with over 5 years experience in the BPO industry. Over the years, Proven track record of Operation Metrics such as: HeadCount, schedule management and KPIs, through the creation and maintance of data basis. Visibility provided allowed to the stakeholders to make a better desition making.

Sales Analyst | Panamerican Solutions | Bogotá, Colombia 2024 - Present 
• Unification of multiple databases from two departments into a single CMR. 

• Utilized LinkedIn, Apollo and Seamless along with Marketing's buyer persona to pinpoint 1000 leads for the sales team. Conducted statistical analyses to evaluate strategy alignment with company goals which lead a time save for the Sales team. 

• Crafted a data-focused strategy aligned with company goals, prioritizing data utilization, management, and behavioral insights. Proficient in generating reports and dashboards for trend analysis, vital for enhancing operational efficiency and informed decision-making 

BI Analyst | Concentrix | Bogotá, Colombia 2021 - 2023 

• Open communications with Operations for KPIs, Goals and current information systems. 

• Operation KPIs aligned with CNX KPIs. Formulas and KPI Set up was made accordingly. It allowed the management team to take better decision on the operation. • Data Acquisition, transformed and Query solutions provided. 

• Over 10.000 data lines exported and transform for each report provided

Specialization in Strategy, Management and Data Governance | Escuela Colombiana de Ingeniería Julio Garavito 

Civil Engineer| Escuela Colombiana de Ingeniería Julio Garavito