Stiven Martinez

I'm Wilson Stiven Saavedra Martinez,
Content-creating enthusiast with 14 months of experience in social
media organic and also 6 years of
experience in customer service. I am also a fast learner, proactive, and adaptive to changes person who excels in creative, critical, and
analytical thinking skills.

SOFTWARE SKILLS LIST
M S O F F I C E
Z E N D E S K ( S U P P O R T A N D
S A L E S S O F T W A R E )
C A N V A S
O P E R A ( H O T E L S O F T W A R E )
B U S I N E S S M A N A G E R
( F A C E B O O K A D S )

Escalation agent 

Handle complex situations ensuring the customer is
heard throughout the escalation process.
Opening cases regarding transaction issues and scams.
Updating sensitive information with the Scan ID system.
Reviewing escalation process records at each stage and
updating the management data.
Release payments, transactions, check deposits, and
money holds.
March 2022- currently working
 

Freelancer 

Facebook ADS, Landing pages, Copywriting and video
edition in multiple websites like:
Shopitech3d
Laulestienda
Fuleteo
Planetsfactory
January 2022 - March 2023

Customer Service Representative 

Provide information about packages and other concerns
(delays, tracing, facilities)
Have good writing and listening skills in English to
provide a quick response to the customer.
Coordinate pick-ups according to the customer's
instructions.
Achieve the metrics established by the campaign.
December 2020 - January 2022

International Business

Digital Marketing and E-
commerce

Advanced Copywriting

LANGUAGES
Spanish: native 
English: C1