Susan Soler

Experienced customer service professional with over 6 years of diverse industry background. As a veterinarian, I gained hands-on experience in assisting users in person and managing supplier relationships. Well-versed in administrative tasks, I excel in appointment scheduling, record keeping, billing, and delivering crucial information. Transitioning into the BPO industry, I discovered my passion for helping others extends beyond clinics.

Dynamic, collaborative, and decisive with exceptional organizational abilities. Reliability is one of my standout qualities, and I am dedicated to continuous personal and professional growth. With an empathetic nature and genuine enjoyment in assisting others, I consistently strive to provide exceptional customer service and support. Achievements include leading teams as a Virtual Team Coordinator, providing support and contributing to successful team transitions from Nesting stage to Production. Effectively managing support ambassadors to achieve metrics and goals by providing feedback, coachings and educational material to bring up team growth.

In summary, I bring a wealth of experience, a strong sense of responsibility, and an unwavering commitment to learning and growth. With my empathetic nature and dedication to providing outstanding customer service, I am a valuable asset as a Customer Service Representative and Virtual Assistant.

1. CUSTOMER SERVICE REPRESENTATIVE|FURNISHED FINDER

Apr 2023– July 2023 (Remote)

 • Actively listening to customers, handled concerns quickly, confirming full understanding before addressing concerns and escalated major issues to relevant teams.

 • Addressing customer inquiries, solving problems, and providing product information via calls, chats and tickets.

2. SUPPORT AMBASSADOR|SUTHERLAND GLOBAL SERVICES

Dec 2019 – Apr 2023 (Bogotá, Colombia) 

• Support ambassadors, designing action plans to achieve team goals and performing follow ups to each agent in order to provide feedback. 

• Actively listened to customers, handled concerns quickly, confirming full understanding before addressing concerns and escalated major issues to relevant teams. 

• Answer calls and emails, addressing customer inquiries, solving problems and providing product information. 

• Complete outbound calls per shift to deliver information and assistance. 

BPO BILINGUAL TECHNICAL | SENA Nov 2018 (Bogotá, Colombia) - BPO Bilingual Technician

BACHELOR DEGREE OF VETERINARY | UNIVERSIDAD ANTONIO NARIÑO

Sep 2017 (Bogotá, Colombia) - Veterinarian