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    Business and Operations Quality Management 1 - Cali, Colombia - Idemia

    Idemia
    Idemia Cali, Colombia

    hace 3 días

    Default job background
    Descripción

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

    Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

    Purpose

    This role is responsible for ensuring that all activities within the scope meet the required quality standards, minimize quality costs and maximise customer satisfaction by ensuring that procedures and processes are adhered to.

    Key Missions

  • Leads or participates in regular reviews (with a quality focus) with relevant departments and teams (local and global) to improve business performance and consolidate customer feedback
  • Ensures KPIs are established and monitored to meet the business targets
  • Identifies opportunities to continually improve business performance supporting the continuous improvement efforts
  • Maintains accurate and relevant reporting or documentation as required to include inspection reports and documenatations, central reports, customer reports, department reports, quality documents, templates and business presentations
  • Identifies and anticipates business risks
  • Manages through local register, host, lead or participation in audits from internal or external organisations in the delivery of successful scheme/customer accreditations (PCI, ISO9001, CQM etc)
  • Ensures that suitable inspections, audit and control activity is carried out by all levels of management and supervision in the delivery of business performance through use of the audit register
  • Manages the tracking and resolution of all relevant customer complaints and non-conformances
  • Supports the process owner in organising cross-functional teams to investigate, identify root cause, implement and report on suitable corrective actions that will satisfy customer, third party or audit requirements
  • Communicates effectively with customer, cuppliers and other external bodies as required
  • Supports the business to ensure teams are appropriately trained, skilled and motivated to perform to a high standard of delivery in line with quality systems and processes
  • Defines middle and long term quality improvement plans
  • Owns accountability for the correct deployment of corporate QMS rules within the business
  • Supports process owners in IDEMIA processes deployment
  • Owns accountability for customer complaints management effectiveness
  • Coordinates the functioning of the Quality Team
  • Steers improvement or action plans
  • Supports team on significant complaints and challenges
  • Manages generally experienced or senior professionals who exercise latitude and independence in assignments
  • Applies process definition, improvement and design methodologies to identify, analyse and improve business processes and quality management systems to improve quality, reduce costs, increase efficiencies or productivity, increase customer satisfaction etc.
  • Owns responsibility for ensuring quality teams are appropriately trained, skilled and motivated to perform to a high standard of delivery
  • Owns eventually responsibility for the delivery of large projects or processes within the quality function
  • Escalates points for problems which are typically difficult to moderately complex
  • Owns responsibility for the management of quality budget
  • Stops any processes or deliveries that do not comply with applicable requirements (regulation, contractual, standards, interested parties; etc.) at local sites
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