Service Desk Analyst Level I - Bogota, Colombia - HUBTEK

HUBTEK

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

Schedule:
Monday to Sunday and
two days off. Shifts run from 12:00 a.m. to 10:00 a.m., 5:00 a.m. to 3:00 p.m., 7:00 a.m. to 5:00 p.m., 11:00 a.m. to 9:00 p.m., 12:00 p.m. to 10:00 p.m.

1:00 p.m. to 11:00 p.m., and 8:00 p.m. to 6:00 a.m.
following the American calendar.

Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule.
Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database.
Communicate and inform to customer when an issue is identified during the monitoring and the bot should be stopped to fix it.
Respond to customer service desk tickets to solve requirements made.
Update configuration bots to fix issues (First Level), test them and set them up to production again.
Manage and solve service desk tickets within the service level agreement.
Communicate internally with team groups and provide key information on time.
Escalate to the next level of support with development or providers.

Tipo de puesto:
Tiempo completo

Salario:
$ al mes