Customer Support Specialist - Bogota, Colombia - Uber

Uber

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

About the Role:

We want to grow our team of customer support experts at our Greenlight locations.

Uber Experts are the face of Uber to thousands of our driver-partners, we're looking for people with strong communication and problem-solving skills who operate with a customer-first mentality.

In this role, you'll be encouraged to share the economic opportunity to new driver-partners, help them get onboard, provide outstanding support and quickly adapt in an ever-growing business.

This is a great opportunity to work with an outstanding Operations team and learn the Uber business from the ground up

What You'll Do:

Deliver 5star, inperson assistance to driverpartners and couriers
Have 1:1 and group interactions with current and prospective Uber customers, mostly drivers + delivery people
Walk driverpartners through the onboarding process and all of the tools they need to be successful on the Uber platform
Ask probing questions to understand customers needs, reservations, and goals; pitch Uber as a solution
Convert prospective earners to take their first trip on the platform
Help existing driverpartners troubleshoot any issues they experience (i.e. a delayed payment)
Help brand the Uber name and get people excited to be on the road
Stay on top of new Uber policies, procedures, and programs related to our business
Contribute with valuable insights from the business to improve the driver experience through the Operations Team

Basic Qualifications:

Have some combination of retail, sales, clientfacing, and/or customer service experience
Immediate availability to work in our Greenlight in Bogotá
Excellent communication skills with the ability to interact and connect with many types of personalities
Ability to quickly and efficiently problem solve and troubleshoot if you don't know the answer, you know where to look and who to ask
Ability to identify difficulties and propose solutions
Selfmotivation
Eventempered
Emotional intelligence
To be a great teammate
To be tech savvy (e.g. Google Suite knowledge)
Change adaptability
Organization skills
To be proactive
Eager to grow with our company

Preferred Qualifications:

Have a Bachelor's Degree

Uber is proud to be an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity.

Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.

For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.

Please speak with your recruiter to better understand in-office expectations for this role.