Workforce Manager - Bogota, Colombia

We are seeking a Workforce Manager to optimize staffing, scheduling, · and resource allocation. This role is crucial for meeting business and service level objectives by accurately forecasting workload, · developing efficient agent schedules, and monitoring real-time performance. ...

About the Job · Are you looking for an exciting new challenge? IntouchCX is looking for you · As one of the world's leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both ...

· Grow- is working with a leading tech company who is looking to recruit a Workforce Management Specialist to join their team in Bogota, Colombia.  · Position: Workforce Management Specialist · Location: Bogota, Colombia · Employment type: Full-time · Work model: on-site  · Bene ...

As a Workforce Management Analyst, you will oversee real-time call center performance, analyze trends and optimize staffing decisions to ensure service levels efficiency and customer satisfaction remain consistently high. · ...

Leads a team to manage Labour Services contracts; reviews and approves managed suppliers; manages contract execution and invoice management. · Manages technology Labour Services contracts review and approval process. · Leverages broader Bank relationships, systems, and knowledge ...

We are seeking a detail-oriented Workforce Analyst to join our team.This role is responsible for extracting, analyzing, and interpreting Workforce Management (WFM) data to provide actionable insights that improve operational efficiency and resource planning. · ...

Turning call volumes, schedules and service levels into seamless customer experiences. · ...

The Analyst, External Workforce Management, contributes to external workforce contracts execution and invoice management, · Perform contract validation, execution and closing activities and update tracker database. · Manage contract intake tools (e.g., JIRA). · Process contracts ...

The Manager of Workforce Management & Planning (WFM) ensures Customer Support (CS) has the right staffing, · s skills, and capacity to meet global SLOs. · Build and maintain short-, mid-, and long-term forecasts across tiers, · segments, channels, languages, and geographies · ,Cr ...

The Manager of Workforce Management & Planning (WFM) ensures Customer Support (CS) has the right staffing, skills, and capacity to meet global SLOs. · Build and maintain short-, mid-, and long-term forecasts across tiers, segments, channels, languages, and geographies. · Create a ...

Joina purpose driven winning team that promotes creativity and innovation in a fast-paced environment where we're always committed to results in an inclusive diverse and high-performing culture. · The Senior Analyst External Workforce Management contributes to external workforce ...

The Analyst, External Workforce Management role contributes to external workforce contracts execution and invoice management. · ...

We want you to be part of a team that is always in personal and professional growth. · ...

We are committed to investing in our employees and helping you continue your career at ScotiaGBS. · The Senior Manager, Workforce Management leads a team to manage Labour Services contracts (SOWs/Work Orders); review and approval process for managed suppliers; review and approval ...

The Senior Manager leads a team to manage contract execution and invoice management.Ensures all activities are conducted in compliance with governing regulations. · Leads and drives a customer focused culture by creating relationships with internal stakeholders. · ...

· Requisition ID: 249055 · Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. · Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an i ...

The Senior Analyst will contribute to external workforce contracts execution and invoice management.Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment. · ...

· Requisition ID: 249070 · Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. · Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an i ...

Liderar el crecimiento de nuestras marcas en nuevos mercados como Business Development Manager Senior Specialist para Colombia. · ...

Cultivamos activamente la diversidad, equidad e inclusión. · ...