Director of Workforce Management - Bogota, Colombia

We are seeking a Workforce Manager to optimize staffing, scheduling, · and resource allocation. This role is crucial for meeting business and service level objectives by accurately forecasting workload, · developing efficient agent schedules, and monitoring real-time performance. ...

About the Job · We are changing the way people think about customer care, and we need your help · We're seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We're looking for a leader who has t ...

· Grow- is working with a leading tech company who is looking to recruit a Workforce Management Specialist to join their team in Bogota, Colombia.  · Position: Workforce Management Specialist · Location: Bogota, Colombia · Employment type: Full-time · Work model: on-site  · Bene ...

As a Workforce Management Analyst, you will oversee real-time call center performance, analyze trends and optimize staffing decisions to ensure service levels efficiency and customer satisfaction remain consistently high. · ...

Leads a team to manage Labour Services contracts; reviews and approves managed suppliers; manages contract execution and invoice management. · Manages technology Labour Services contracts review and approval process. · Leverages broader Bank relationships, systems, and knowledge ...

We are seeking a detail-oriented Workforce Analyst to join our team.This role is responsible for extracting, analyzing, and interpreting Workforce Management (WFM) data to provide actionable insights that improve operational efficiency and resource planning. · ...

Turning call volumes, schedules and service levels into seamless customer experiences. · ...

The Analyst, External Workforce Management, contributes to external workforce contracts execution and invoice management, · Perform contract validation, execution and closing activities and update tracker database. · Manage contract intake tools (e.g., JIRA). · Process contracts ...

The Manager of Workforce Management & Planning (WFM) ensures Customer Support (CS) has the right staffing, · s skills, and capacity to meet global SLOs. · Build and maintain short-, mid-, and long-term forecasts across tiers, · segments, channels, languages, and geographies · ,Cr ...

The Manager of Workforce Management & Planning (WFM) ensures Customer Support (CS) has the right staffing, skills, and capacity to meet global SLOs. · Build and maintain short-, mid-, and long-term forecasts across tiers, segments, channels, languages, and geographies. · Create a ...

We are committed to investing in our employees and helping you continue your career at ScotiaGBS. · The Senior Manager, Workforce Management leads a team to manage Labour Services contracts (SOWs/Work Orders); review and approval process for managed suppliers; review and approval ...

Joina purpose driven winning team that promotes creativity and innovation in a fast-paced environment where we're always committed to results in an inclusive diverse and high-performing culture. · The Senior Analyst External Workforce Management contributes to external workforce ...

The Analyst, External Workforce Management role contributes to external workforce contracts execution and invoice management. · ...

We want you to be part of a team that is always in personal and professional growth. · ...

The Senior Manager leads a team to manage contract execution and invoice management.Ensures all activities are conducted in compliance with governing regulations. · Leads and drives a customer focused culture by creating relationships with internal stakeholders. · ...

The Senior Analyst will contribute to external workforce contracts execution and invoice management.Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment. · ...

pSerás responsable de monitorear y optimizar el desempeño del call center en tiempo real garantizando el cumplimiento de SLAs productividad y metas de campañas outbound tomando decisiones estratégicas basadas en datos. · Gestionar la operación en tiempo real monitoreando volúmene ...

Oferta Laboral: Gestor de Tiempo Real · Análisis operativo y monitoreo en tiempo real. · Monitorear la operación de canales (voz, chat correo redes etc.), gestionando recursos alertando sobre desviaciones para garantizar niveles servicio productividad eficiencia definidos cliente ...

The ERLR Senior Analyst role supports the operations of the ERLR function through close collaboration with the ERLR Partners and Managers on various employee-related issues. · ...

· Company Description · We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whol ...